Online Privacy & Security

For over 100 years, Walgreens has established itself as one of the most trusted health care providers in America. Our company has always been committed to providing our valued customers with the best services available. Now, as we offer our convenient online shopping, photo and pharmacy services, we want you to be assured that your personal information is properly safeguarded. In the following sections, you will learn how Walgreens secures your private information.

To assist you with reading through our privacy policy, we have provided answers to questions that you may find most important:

What information does Walgreens collect?
When you order products and prescription drugs, our registration process asks you to provide us with a limited amount of personal and/or health-related information. This information is necessary to process your order and use our web site to access such functions as print prescription history and Auto Refills. Categories of personally identifiable information include: name, address, phone number, e-mail address, date of birth, billing/shipping information (credit card number, shipping address), and Rx number. Additionally, our web server automatically collects click-stream information such as the address (or "URL") of the web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

How is the information used?
You may choose to supply personalized information that will enable you to receive individualized customer service that we cannot offer anonymous users. That customer service may include notices about updates to our web site, e-mail reminders, communicating with Walgreens pharmacists, health content from Walgreens.com Health Library, and use of the photo site. We also use the information that you provide in order to respond to your requests, customize your online shopping experience, administer contests or promotions, offer new products and services, and measure and improve the effectiveness of our web sites or our marketing endeavors.

Does Walgreens share the information I've provided?
We will not intentionally release your particular prescription information other than to you, Walgreen Co. and its subsidiaries, our agents (such as contracted fulfillment parties, if any) your authorized representative, or your prescriber or other authorized medical professional. We may forward your prescription information to your insurance plan, so that we can handle reimbursement of your prescription purchase for your convenience.

• Agents:: We may employ other companies and individuals to perform functions on our behalf. These functions may include fulfilling orders for the Health Info Card program, delivering packages, hosting sites from this website or walgreens.com including the photo site and online rebate redemption site, product reviews, developing pictures or photo products, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, or processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• Promotional Offers: We may send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please notify us.
• Disclosures: As required by law we will disclose medical and other information which may relate to you. For example, in compliance with the Methamphetamine Control Act of 1996, We will provide the Drug Enforcement Administration with the name and address of each individual who purchases products on this website or Walgreens.com which contain the ingredients ephedrine or pseudophedrine. We, or our photo site host, may also disclose information which we believe to be in violation of Title 18 of the United States Code, Sections 2251 et seq. to appropriate law enforcement agencies.
• Invitees: You may invite other parties to view the content in your Photo Albums. Photo.Walgreens.com will share such information as may be necessary for your invitees to view the albums you designate.
• Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Walgreens or substantially all of its assets are acquired, customer information will of course be one of the transferred assets and is permissible under law.
• Protection of Walgreens and Others: We release account and other personal information when we believe release is appropriate to comply with laws; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of this website or Walgreens.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Do I have choices regarding how my information is used?

• You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of other web site features.
• If you do not want to receive e-mail from us or to add or update certain personal information, you can log in to your account and click View & Edit Personal Info. You can also contact us at customerservice@mail2.walgreens.com.

It is your responsibility to review our Privacy Policy and Terms and Conditions for changes.

Any other communications should also be directed to customerservice@mail2.walgreens.com or to our E-Commerce Customer Service Representatives toll-free, at 1-877-250-5823.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use some important features.

What about cookies?
"Cookies" are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser. Cookies let us "remember" information about your preferences and passwords and allow you to move within our web sites without reintroducing yourself. We use cookie and web beacon technology to track which pages on our sites our visitors view and which web browsers our visitors use. Cookies allow us to record session information (such as items that customers add to their shopping carts). They record user-specific information on what pages customers access or visit, record past activity at a site in order to provide better service when customers return to our site, and customize web page content on customers' browser type or other information that the customer sends.

Cookies do not enable us to determine the identity of any visitor to our web site. We cannot identify you unless you specifically tell us who you are.

Most Internet browsers permit you to erase or block cookies. Refer to your browser instructions or help screens to assist you in these processes: preventing your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that cookies permit you to take full advantage of this website's features and we recommend that you leave them turned on.

Third Party Service Providers:

• Our web site uses a third-party service provider to serve images. This service allows us to improve your overall customer experience.
• We contract with Omniture, a service partner, to provide us with a data collection and reporting service to measure the effectiveness of promotions and e-mails as well as perform analysis of our customers' activities on Walgreens.com. We will use this information to improve your shopping experience on Walgreens.com by ensuring that related products, promotions and services are easily accessible. When you visit our site, Omniture may use cookies on our behalf and may receive anonymous information about your browsing and buying activity on Walgreens.com. The only information shared with Omniture will be a random ID number, ZIP code, gender, year of birth, city and state. No personally identifiable information, such as your name, street address, e-mail address, etc., is shared with Omniture. Omniture is contractually prohibited from using the information obtained in the course of providing these services to Walgreens.com in any manner other than to help us provide the best possible shopping experience on our site.
• We contract with DoubleClick, a service partner, using their advertising technology to serve ads on Walgreens.com and other sites where we advertise. This technology uses information (but not your name, address or other personal information) about your visits to Walgreens.com and to other sites where we advertise to serve our ads to you. In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. We also use Web beacons provided by DoubleClick to help manage our online advertising. These Web beacons enable our ad server to recognize a browser's cookie when a browser visits this site, and help us learn which ads bring users to our web site. No personally identifiable information about you is shared through this technology. To learn more about our third-party ad-serving partner or how to opt-out of their Web beacons, visit DoubleClick online.
• Our relationship with AARP requires that we provide cookies to assist their contracted providers, i.e. Hitbox, with tracking for pages that have an AARP.walgreens.com url. Walgreens shares these cookies and unique url tags with AARP and their third-party service provider(s) for the purposes of web analytics and measurement. No personally identifiable information is shared.
• Our photo site is hosted by Snapfish, a subsidiary of Hewlett Packard Corporation. Log-in information to the photo site such as name, address, e-mail address, Walgreens.com user name, and opt-in/opt-out information relating to photo site promotions as well as credit card information provided to the photo site is shared with the photo site host and photo mail fulfillment vendor. These vendors are contractually prohibited from using the information obtained in the course of providing these services to photo.walgreens.com in any manner other than to help us provide the services available on the photo site.

How secure is the information I provided?
Walgreens is committed to securing your personal information. We use technology that is designed for use with secure web servers. Prescription drug information resides in a database behind a firewall where it cannot be accessed without proper authorization. Secure Sockets Layer ("SSL") technology encrypts your personal information as well as your prescription health history as it is transmitted over the Internet. You maintain the security of your medical information by keeping your user name, password and other personal information confidential. Walgreens customer service representatives will never request your password.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Does Walgreens collect information from children?
It is our intent not to sell to persons under the age of 18 and it is our policy not to do so. We sell children's products for purchase by adults. If you are under 18, you may use this website only with involvement of a parent or guardian. However photo.walgreens.com does allow for the viewing of albums by minors above the age of 13 but purchases of products must be made by an adult.

Information You Give Us and Your Consent
By visiting our web site and using the services and features that we have made available, you consent to our collection and use of information in the manner we have described for you in the "How is the information used?" section above. You also consent to the terms and conditions that we have posted on our web site.

Links to Other Sites
We may provide links to other sites that we believe offer our customers useful services. Since these other sites are not under the control of Walgreens, we cannot and do not make any representation or guarantee regarding the linked sites or their content. Our providing these links does not constitute an endorsement by Walgreens, and we cannot be responsible for the privacy policies or security procedures of the linked sites. Therefore, you may want to review a linked site's privacy and security policies before entering any information.

Credit Card Fraud
Under the Fair Credit Billing Act, you cannot be held liable for more than $50.00 of fraudulent charges. If your credit card provider requires payment of any of this $50.00 amount as a result of a purchase made at our web site's secure server, we will reimburse you up to that $50.00 limit.

Will this privacy policy change?
As our business changes, we will continue to implement new technologies and improve the services and features we provide. This privacy policy and the Terms of Use will be updated to reflect these changes. The use of information that we gather now is subject to the privacy policy in effect at the time of use. If there are changes or additions to this privacy policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have.

It is your responsibility to review our privacy policy and Terms and Conditions for changes.

Whom can I contact if I have questions or concerns?
If you choose to visit Walgreens.com, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages and application of the law of the state of Illinois. If you have any concern about this privacy policy, please contact us at customerservice@mail2.walgreens.com, and we will try to resolve it

Effective Date: 07/17/2007