We're always there for you

When the most advanced technology is paired with a knowledgeable around-the-clock Response Center, you know you can rely on the Ready Response™ Service. Hearing a caring, calming voice can make all the difference in the world.

Walgreens Ready Response™ Medical Alert Service is provided by Walgreens, the nation’s largest drugstore chain and is powered by Connect America the World’s leading provider of Medical Alert, remote care and safety monitoring services. Connect America’s services connect individuals, caregivers, and healthcare providers to empower better health. For more than 30 years, Connect America Americas has provided medical monitoring services in the US. For more information, visit us at healthcare.connectamerica.com

Skilled monitoring personnel

Monitoring personnel are trained in accordance with best practice guidelines for emergency response dispatch to minimize the trauma subscribers may experience during an emergency, and properly coordinate the delivery of care as needed.

Dual monitoring centers

Connect America’s two US based monitoring centers are in separate geographic locations to support the service and improve reliability in the unlikely event of a natural disaster.

Multilingual capability

Each Response Center maintains a 24-hour bilingual staff to meet the diverse needs of our population. In addition to English and Spanish speaking agents, language translation services make it possible to communicate with subscribers in any language.

World class technology

Industry leading platforms for telephony, customer relationship management and medical alert monitoring underpin a truly exceptional service.

Communication service redundancy

Multiple carriers provide phone and data services to the monitoring centers to improve service accessibility and connectivity.

Event and audio recording

We automatically record and digitally archive all phone interactions for quality assurance and review.