FAQs

No, the System dials a toll-free number, so there will be no extra charges on your phone bill when you have standard telephone service. You will also see no noticeable increase in your electric bill.

Yes, the Walgreens Ready Response™ Medical Alert System will not affect your phone's normal function. However you should not be using the phone if the device is is in the process of communicating with the Emergency Response Operator.

The System operation is dependent upon compatible phone service. If you change your telephone service at any time after the System is installed, verify System compatibility and performance by pressing your Help Activator or the HELP Button on the Console Unit and speak to a Response Center operator.

The unit is designed with a highly sensitive microphone to enhance communication between you and the Response Center operator, but we do recommend a range test.

When you subscribe, a personal profile is created in our secure database. This profile includes medical information like allergies and impairments, and a list of people you want us to contact if you need help. Your profile also lists your "No Voice Contact" instructions, which indicate how you'd like us to respond in an emergency if we cannot hear your voice.

Even if you are unable to speak, our operators know who you are, where you live, and who to contact. The operator will follow your personalized "No Voice Contact" instructions, which could include sending immediate medical help.

Range varies based on environmental factors but the activator is designed to work up to approximately 600ft away from the Console Unit.

There is no reason to worry if this occurs. You can either press the RESET button on the Console Unit to cancel the call or wait for the call to go through and inform the operator that you accidentally activated the unit.

The Walgreens Ready Response™ Medical Alert System is provided by Connect America, the nation’s largest independent provider of personal emergency response systems (PERS). With a full suite of reliable connected health solutions offered directly and through more than 1000 healthcare network partners, Connect America improves the quality of life for more than 300,000 individuals and their caregivers everyday. For more information visit healthcare.connectamerica.com.

No, your Walgreens Ready Response™ Medical Alert System contract is month-to-month, and can be cancelled at anytime without penalty.

Ready Response On the Go is a cellular-enabled Mobile Safety Device designed to provide you easy access to help whether you are at home, in the yard, or out and about. Ready Response On the Go is designed to detect a fall, automatically call and allow you to speak with our response team, and provide information about your location. Our response team can then notify emergency services for you, if needed.

Ready Response On the Go has many capabilities that your cell phone does not offer. If Ready Response On the Go detects a fall, its automatic fall detection and GPS location services can help emergency services find you. If a fall is detected and you are unable to call for help, Ready Response On the Go can make a hands-free, two-way call to our response team who will know your emergency contacts and any other pertinent information you may provide us with at time of activation. Unlike your cell phone, Ready Response On the Go is water-resistant and impact-resistant.

The Ready Response On the Go has always-on, multi-sensor fall detection to ensure your safety. These sensors include a primary and secondary accelerometer, magnetometer, and gyroscope that capture over 190 different parameters. Ready Response On the Go adapts to your unique activity patterns allowing it to learn and improve fall detection accuracy over time.

No, the Ready Response On the Go is equipped with a rechargeable battery. To charge your Ready Response On the Go, place Ready Response On the Go in the charger every night for at least 4 hours.

Global Positioning System (GPS) and Location Based Services (LBS) use the latest mobile technology so that Response Center Operators can guide responders to the subscriber's location.

The Ready Response On the Go device comes in a durable water-resistant shell. For showering or bathing, we recommend you wear Ready Response On the Go on your lanyard or set it on the edge of the shower or bath area, so that it is within reach. The device should not be worn when swimming or in chlorinated water.

No, the Ready Response On the Go is connected to the AT&T cellular network and does not need a phone line.

The Ready Response On the Go has cellular coverage nationwide on the AT&T network. To see the coverage in your area, check out the coverage viewer: http://www.wireless.att.com/coverageviewer/

Yes, because the Ready Response On the Go uses cellular service, the FAA requires that it be turned off during taxi, take-off, landing, and during flight.

Your Ready Response On the Go package includes:

• Ready Response On the Go Device
• Charging Cradle
• Lanyard
• User Guide

*Not all falls are detected